Cancellation & refund policy

My Room Abroad Korea doesn't process payments, cancellations, or refunds directly. Every booking made through this site is completed and paid for with our booking partner, so cancellations and refunds are handled by them under their Host & Guest Policy. This page explains how and when you can cancel, and how much of your money you get back.

Before you've paid

Picking your dates and clicking "Book" on a listing here just starts the process — it creates your account with our booking partner and takes you to their site to submit a request, get host approval (or, on Instant Book listings, go straight on), and pay. If you stop at any point before payment is completed, no contract is ever formed and nothing is charged. There's nothing to cancel or refund in that case.

After you've paid, before move-in

Once payment is completed, your contract is confirmed and the cancellation window opens. You can cancel any time up until 23:59 the day before your contract start date. How much of your rent and fees you get back depends on how far ahead of move-in you cancel — see below.

Rent & fee refunds, by timing

How much of your rent and contract fee you get back depends on how far ahead of your move-in date you cancel:

For contracts of 4 weeks or longer, these percentages apply to the 4-week rent and fee amount.

Management fee, cleaning fee & deposit

The management fee, check-out cleaning fee, and security deposit are fully refundable as long as you cancel at least 1 day before move-in — regardless of which rent/fee tier above applies.

Your deposit is held by our booking partner during your stay. If you complete it, the deposit is refunded within 2 business days after the host confirms you've checked out (up to 10 days if the host reports damage or an unpaid charge that needs to be resolved first). If the host doesn't confirm your checkout within 3 days (counting checkout day), our booking partner may return the deposit to you straight away.

After move-in

Once your stay has started, you cannot cancel the remainder of your contract by yourself — ending it early requires the host's agreement. If you need to move out early, the fastest path is to message your host directly through our booking partner and work out the terms together.

If your host cancels

A host can cancel a confirmed booking up until 23:59 the day before your contract start date, in which case you're refunded 100% of everything you've paid — rent, fees, and deposit. After move-in, a host can't unilaterally cancel either — that also requires your agreement.

How long refunds take

Refunds are processed within 10 days of a cancellation being confirmed. Depending on your payment method (card, international quick-pay, etc.), it may take a few additional days to appear on your statement.

How to cancel or ask about a refund

To cancel or ask about a refund, contact our booking partner's support team — via Support & Q&A in your account, email at life@plott.co.kr, or phone at 070-8655-2957. Refunds are tied to your booking with our booking partner, so requests go through them directly.